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Neapolitan Cove RV Resort, Naples, Florida

Date of Stay: May, 2019 - $45.00
Overall Rating:

5/14/2019. We were to stay in the area more than one week. We had made a reservation on 7/6/2018 paying a $45 deposit & requested a pull through site. We arrived 4/26/2019 & went to check in. We then paid the remaining balance due for our stay with check out 5/5/2019. After paying, we were told there were no pull through sites available as they had a rally scheduled to arrive on 5/4/2019. We would have to accept a back in site. Being the off season, we had seen numerous open pull through sites upon driving into the park and finding the check in area. I then asked for an adjustment to our rate, as I expected to have a pull through site. He then stated there was no adjustment available as sites are $75/night. He made a call, presumably to his wife. He abruptly left the room and left to meet her outside. She then entered the room, sat down without acknowledging us and rudely asked for our credit card. We asked why she wanted the card and she replied "we are giving you a refund and you are leaving the park." We asked calmly why and no reason was given, as she again demanded our card. We tried to reason with her that we had made a reservation nine months ago, had paid the deposit then and now the balance due was paid and would reluctantly accept a back in site. This was to no avail. She exclaimed loudly that if we did not surrender our credit card, she would call the sheriff. At that point, we decided this couple were two of the most unprofessional people we had ever encountered. My wife & I had no desire to give this park our money, especially this very rude couple! We wanted nothing to do with this awful place! We gave her the card used to pay the balance, which she credited. Then we gave her the card used to pay the deposit, which she credited. The take away to our story is this - we hope other people avoid Neapolitan Cove RV Resort because of the poor treatment we received. This couple should not be working in the service industry. We camped at Neapolitan Cove RV Resort in a Fifth Wheel.

Clean Restrooms
Clean Showers


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