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Riverview Campground, Lake George, New York

Date of Stay: June, 2009 - $59.00
Overall Rating:

We really wish we had reviewed the campground ratings posted by others here before we got involved with this campground. We were extremely displeased with their services including reservations, site and security. We phoned a month in advance and paid a deposit with a credit card to reserve a site. We requested full hookups and were told we would be put on a waiting list. Like others we never received a receipt or confirmation either. A week before, we called and were told that there was an opening for full hookups and it was site #30. Due to a problem with my motorcycle trailer I was delayed 1 day and fully expected to pay for the missed reservation. I certainly did not appreciate being switched to a different tiny site with water and electric only, after we had tried to contact them several times from 7-9 p.m. on our scheduled day of arrival. Most campgrounds have the decency to man their phones until at least 9 p.m. and will call you back if you leave a message. They didn't answer or return our calls at all, even the following day. Their customer service is the worst I have seen. Whoever is taking reservations prides herself as having a quiet and controlled family campground. That is not what we experienced. My campsite neighbor (RVs and tents side by side) told me the same group of teenagers who partied till dawn disturbing everyone, were there last year also. He's not returning next year either. There is no campground surveillance or monitoring to assure compliance, just a sign on the restroom door to call 911 if no one can be located. Campers are left on their own to deal with problems. They did not provide accommodations anything close to what they represent on the phone and website. There is nobody around to complain to except during the day but it doesn't really concern them because you seem more of a bother than a guest. They just get defensive and made us feel like we were intruding on them. My campsite neighbor had to confront these loud, obnoxious and immature kids himself at 4 in the morning. The service I expect and pay for is a clean, quiet, well managed safe place. After they charge you resort prices for a "Earl" trailer park, and switch sites on you, they have the audacity to charge more to empty your holding tanks. I too would have left and not stayed there if it weren't for the members of our party of 4 arriving separately for Americade and it would have caused confusion. One thing positive was that we found it to be clean and well kept, but once it gets to be warmer at night being next to the small river it may get buggy. We camped at Riverview Campground in a Motorhome.


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