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Mesa Verde RV Resort, Mancos, Colorado

Date of Stay: March, 2006 - $30.00
Overall Rating:

I recently stayed at this resort. Upon arriving at 2:00PM, the main office was locked and no one was around. The sign said, "Be Back at 0900". We waited for 20 minutes until someone showed up. I introduced myself and mentioned that I had reservations for a particular spot. Come to find out someone was already in my reserved spot. I had called about 4 weeks prior to make my request. There was another comparable spot however, this spot had no water or sewer. Most of the water in the park was off as well. The attendant gave me a slight discount for the error. The spot was a back in vs a pull through. The back in spot was no way level either. The restrooms and showers were clean and modern. There is construction on going in the park so the noise of bulldozers was constant during the day. The heated pool was not open as led to believe from the website. The attendant was hardly ever at the front office. In fact, we left a day earlier than planned due to the weather turning bad with rain showers. Rain plus kids and dogs in an RV does not mix well. We tried to stop at the office at 0845 and let them know but no one was present. I later called to let them know that we had left early and to see if they would refund our unused last nights stay. They flat out refused. The park was in no way full and I would say maybe 10 RV's were present. I figured with all the hassles we put up with that would be the least they could do! So be warned if you ever decide to stay there. The KOA in nearby Cortez will be my choice next time. The one thing that would have changed the entire experience would be the customer service which was lacking. We camped at Mesa Verde RV Resort in a Motorhome.

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