What is the COVID-19 Park Closure Alert
In an effort to help RVers identify which campgrounds are open or closed during the COVID-19 pandemic we will be communicating with thousands of campgrounds on a regular basis to find out if they are open & accepting new RVers or if they are temporarily closed an unable to welcome new customers. You can learn more on our COVID-19 page.
Adding a Speed Test
While using the RV Life app you can submit a speed test to measure data transfer rates on your mobile connection for the park you are currently in.
The app will detect when you are in a park and you will be given the option to run a speed test in the "Search and Explore" section.
Why was my review rejected?
When a review is rejected, an email is sent to the reviewer, explaining exactly why it was rejected and what must be done to fix it. The most common reasons that reviews are sent back for revision are:
What are Helpful and Not Recommended Reviews?
We receive reviews year round from our trusted members and those reviews are displayed in several ways including reviews that are Helpful or Not Recommended. Our algorithm uses various metrics to gauge review quality, reviewer activity and review reliability to determine how to display content. Reviews may be labeled as Helpful if they are especially rich in specific information about a park or if members find them useful. The Not Recommended rating on a review may be assigned for a variety of reasons including having lean content, reviews that seem designed as rants and contain little useful information about the park itself, reviews that may have been submitted by someone who either did not stay at the park or perhaps has a commercial interest in the park or some other bias (friend of a park owner, etc). This process is independent of park owner participation or advertising and park owners don't have any ability to change or remove reviews. Most Not Recommended reviews are not factored into the overall rating of a park and filters can be used to sort for all reviews, both Helpful and Not Recommended.
How are park rating scores calculated?
Park scores are determined by ratings submitted by reviewers and this calculation is weighted to consider the age of the review (older reviews count less).
Review sub-ratings e.g. service, cleanliness and value, do not impact a parks overall scores but do provide valuable detail and info about a park.
Who owns the site?
The site is privately owned by Social Knowledge LLC and has no association with park operators. It is supported solely through the ads that appear on the pages.
Who are the admins?
They are volunteers, each of whom submitted many reviews before being asked to join the team. They work under the published guidelines for approval of reviews.
What keeps park owners from submitting phony reviews?
We make every attempt to screen for this unscrupulous practice but there is no doubt some “cheating” goes undetected. Users of the site, however, can probably identify glowing reviews that are not consistent with negative reviews submitted by authentic customers.
Do advertisers get favored review status or have any input on review content or site policies?
No.
Why does it take so long for my review to appear?
During the summer, there are often hundreds of reviews submitted each day, causing a backlog. Remember, the volunteer admins are RVers as well, so they are often on the road during the busiest times for the site.
Why can't I mention park staff by full name?
Among the reason we don’t allow this practice are privacy considerations and relevancy. Please do not include last names. There is often seasonal turnover in park staff and the particular person mentioned in a review may not be there when the next RVer shows up.
Why can't I mention other parks in my review?
A review is intended to describe the park you visited. Users can compare one park with another by reading the reviews of each park. A negative comment about a second park in a review would probably not be seen by a user considering visiting that second park.
Does the site reject negative reviews?
Absolutely not. A simple glance at the Campground Reviews home page at any time will show the most recently submitted reviews, and there are often poorly rated parks displaying. This is not the place however, to vent one's anger at the management of a park where one was treated badly. A review will never be rejected simply because it described a bad experience. It will, however, be rejected if that is all it does. Remember; reviews must contain actual information about the campground. CampgroundReviews.com is not the proper venue to settle customer disputes however complaints about RV park experiences can be posted on our forums pages.
Can park operators have negative reviews removed from the site?
A review may be removed if we confirm that the review was factually incorrect or posted in opposition to our site use agreement. Reviews are rarely removed and never because a park owner denies an incident occurred.